STEPHEN NSE OKON
IT Support Specialist | Data Management Professional
Bauchi, NG.About
A highly motivated and detail-oriented professional with 7+ years of experience across IT support, data management, and research. Proven ability to enhance operational efficiency, ensure data integrity, and provide critical technical assistance, driving impactful results through effective system administration and meticulous data handling. Seeking to leverage a strong foundation in computer engineering and diverse technical skills to contribute to a forward-thinking organization.
Work
Palladium Group/Zebra Multi-Service Limited
|Research Officer / Data Enumerator
Bauchi, Bauchi, Nigeria
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Summary
Led a 5-month field baseline and outcome survey for a critical vaccine delivery project across three Local Government Areas in Bauchi state, ensuring comprehensive data collection and contributing to public health initiatives.
Highlights
Executed comprehensive data collection and analysis for a 5-month vaccine delivery project, utilizing KoboCollect and paper-based tools to gather critical baseline and outcome data.
Ensured 100% data accuracy, consistency, and confidentiality for sensitive research, maintaining integrity across all collected information.
Contributed to strategic project reporting by compiling detailed research findings, providing essential insights for program evaluation and future planning.
Rochas Foundation College
|IT Support
Bauchi, Bauchi, Nigeria
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Summary
Provided comprehensive technical support and system administration for Rochas Foundation College, ensuring seamless IT operations and enhancing user productivity across all departments.
Highlights
Delivered critical technical support for over 100 computer systems, resolving hardware, operating system, and software issues to maintain 99% system uptime.
Managed the installation, configuration, and maintenance of all IT infrastructure, including computer systems and peripheral devices, for optimal performance.
Diagnosed and resolved complex system errors and network issues, reducing downtime by an estimated 20% and improving user satisfaction.
Conducted proactive system upgrades and preventive maintenance, extending the lifespan of IT assets and minimizing unexpected technical failures.
Creative Responsive Initiatives (NGO)
|Data Entry Officer
Bauchi, Bauchi, Nigeria
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Summary
Managed and maintained large volumes of organizational data for a non-profit, ensuring accuracy, security, and accessibility for reporting and operational needs.
Highlights
Accurately entered, updated, and maintained large volumes of organizational data, improving data integrity and operational efficiency for the NGO.
Verified and corrected data inconsistencies, enhancing the completeness and reliability of information used for critical decision-making.
Managed and secured structured databases and digital records, ensuring 100% data confidentiality and compliance with organizational protocols.
Generated essential reports and summaries from stored data, providing valuable insights to support program evaluation and strategic planning.
Global Community Health Foundation (NGO)
|ICT Help Desk Technician
Bauchi, Bauchi, Nigeria
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Summary
Served as the primary technical support for ICT-related issues, ensuring smooth system operations and providing essential user assistance for a community health foundation.
Highlights
Provided first-line technical support, resolving an average of 15-20 user complaints and system faults daily, ensuring minimal disruption to operations.
Logged and tracked all technical issues, contributing to a 15% improvement in problem resolution time through efficient incident management.
Guided staff on proper use of computer systems and software, enhancing user proficiency and reducing recurring support requests by 10%.
Conducted routine system checks and supported network operations, maintaining system stability and preventing potential issues.
Education
UNIVERSITY OF UYO
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Bachelor
Computer Engineering
Languages
English
Hausa
Certificates
Basic Networking and System Support Certification
Issued By
Various
Project Management Essentials
Issued By
Management And Strategy Institute
Software development and VBP
Issued By
Compusoft Institute of InfoTech.
Google Africa Developer Training Program
Issued By
Google Developers
Cloud Computing
Issued By
Coursera
Planning for M&E
Issued By
FHI360 & Philanthropy University
Web design
Issued By
Wootlab & Microsoft
Cybersecurity
Issued By
Cisco Networking Academy
Virtual Assistant
Issued By
ALX Africa
Data & Analytics
Issued By
GenU Naija
Skilling for Employability Training Series
Issued By
PwC & UNICEF
MTN ICT & Business Skills Training
Issued By
MTN, META & Microsoft
Skills
Computer Hardware Installation, Maintenance & Troubleshooting
Computer Hardware Installation, Maintenance, Troubleshooting.
Project Management
Project Management.
Microsoft Office Suite (Word, Excel, PowerPoint, Access)
Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Access.
Data Entry, Data Cleaning, and Database Management
Data Entry, Data Cleaning, Database Management.
ICT Help Desk Operations and User Support
ICT Help Desk Operations, User Support.
Teamwork
Teamwork.
Leadership
Leadership.
Effective Communication
Effective Communication.
Critical Thinking
Critical Thinking.